The implementation of software packages brings a lot of changes, including several in the way we work. For this reason, the training of project team members is crucial since it ensures an optimal level of performance on their part. Training can be approached from several angles: productivity tools, methodology, software packages to be implemented, operation in project mode, etc. Here we will focus on training on software packages.

When should I start software training?

In an ideal world, training should start immediately after the project launch meeting. This way of doing things makes it possible to quickly create a mobilization effect. Moreover, starting training early is beneficial in several ways. It allows team members to become familiar with the new technology. Finally, it simplifies the process of combining the business needs that the project aims to satisfy with the functionalities offered by the software packages.

Training participants may feel overwhelmed by the amount of information received during the sessions. It is completely normal to not be able to remember everything. The main thing, at the beginning of the project, is to be exposed to the possibilities “of the toolbox”, and not to master the tools in question.

What type of training will the project team receive?

The nature of the training given to the project team is very different from that which will be provided to users. They will receive training when the new system is ready to go into production.

The training is encyclopedic, it aims to provide an understanding of all the functionalities made available to them. For its part, user training meets the individual needs of each individual. The objective, in this case, is to ensure that each user maximizes the potential of their key role within the business processes concerning him.

During this training, participants receive theoretical instruction and have the opportunity to do practical exercises using the software package. Very relevant questions are frequently asked. However, while they are all very relevant, they often go beyond the scope of software package functionalities. Indeed, they focus more on orientation choices that the project team will have to take during the implementation of the software package. It is therefore recommended that these valuable questions be answered when participants return to the project offices.

Who trains the project team?

The training is usually given by the application manufacturer or one of its partners. In some cases, software implementation specialists provide the training. Most of the time, training experts take care of it. Experience shows that it is preferable to use these.

The cost of this training is usually high, but well worth it. Training sessions are powerful accelerators that allow a team to acquire knowledge that is essential for decision-making throughout the project. You can't expect to become an application implementation expert in a flash. Mastering these tools at an expert level usually requires years of experience that are acquired by participating in several implementation projects.

Finally, care must be taken to properly prepare the entire training plan. This way, we make sure to cover all the relevant topics. Sections of the training material that are not included in the scope of the project are also rejected. Above all, do not forget to take into account logistical challenges and budgetary constraints.