An ERP integrator conflict of interest occurs when the firm advising you on software selection also receives referral fees or partnership revenue from the vendor they recommend. In Quebec and across Canada, this practice affects an estimated 70% of ERP implementations. You are not getting advice. You are getting a sales pitch dressed as consulting.
Change management in a software implementation rests on three components: communication, training, and organizational development. According to Prosci, projects with excellent change management are about seven times more likely to meet their objectives. Neglecting even one component puts the expected business benefits at risk.